Complaints, compliments and suggestions

If you have a complaint, compliment or suggestion about any aspect of our services we're keen to hear from you.

Our commitment to you

We will deal with your issue thoroughly and fairly.

We have a clear process for resolving problems and suggest you contact us as early as possible.

We value your feedback

We are constantly improving the way we work, so let us know if you have any suggestions.

We'd also like to know if you think we're doing something well. It helps us to make sure we continue to do great things in public education and training. We'll make sure your message is passed on.

Our policy

Our Complaints Handling Policy provides policy and guidelines for handling complaints.

Our process

Please select from the below links for details about who to contact if you want to discuss a problem, concern or would like to make a complaint, or alternatively give us feedback on what we are doing well.

  • Schools
  • Department employees can find out who to contact on the staff intranet at Employee performance & conduct, How we handle complaints, Making a complaint.

If you have a complaint, compliment or suggestion about a service provided by one of the administrative directorates or workplaces, please contact that service area and ask to speak to a manager.  See Contact Us for a list of our services and phone numbers.


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